Ordering your favorite anime figures is simple! Just browse our collection, select the items you want, click "Add to Cart," then proceed to checkout. You'll need to provide your shipping information and payment details to complete your purchase. We accept all major credit cards and PayPal.

We accept Visa, MasterCard, American Express, Discover, PayPal, and Apple Pay. All transactions are securely processed through encrypted channels to ensure your payment information is protected.

Absolutely! We use industry-standard SSL encryption to protect all transactions. We never store your full credit card details on our servers. For added security, we recommend using PayPal for your purchases.

Yes! For high-value collectibles over $300, we offer installment plans through PayPal Credit and Afterpay. These options allow you to split your payment into manageable monthly installments with 0% interest when paid in full within the promotional period.

We ship worldwide to most countries! During checkout, simply enter your address to see available shipping options and costs. Free worldwide shipping is automatically applied to orders over $199.

Processing time is 1-3 business days. Shipping times vary by destination:

• USA: 5-10 business days
• Europe: 7-14 business days
• Asia: 5-12 business days
• Other regions: 10-21 business days

Express shipping options are available at checkout for faster delivery.

Yes! All orders come with full tracking. You'll receive a confirmation email with your tracking number once your order ships. You can track your package directly through our website or the carrier's tracking system.

International customers are responsible for any customs fees, taxes, or import duties that may apply. These charges vary by country and are determined by your local customs office. We declare all packages with accurate product descriptions and values to comply with international shipping regulations.

We offer a 30-day return policy for unopened items in their original packaging. To initiate a return, please contact our customer service team with your order number and reason for return. Once approved, we'll provide return instructions. Refunds will be issued to the original payment method within 5-7 business days after we receive and inspect the returned item.

We take great care in packaging your collectibles, but if damage occurs during shipping, please contact us immediately at drgnbstracg@gmail.com with photos of the damaged item and packaging. We'll arrange for a replacement or refund at no additional cost to you.

Yes! We offer exchanges within 30 days of delivery. Please contact our customer service team to initiate an exchange. You'll be responsible for any price difference and return shipping costs. The new item will ship once we receive and process your return.

You can cancel pre-orders anytime before they ship for a full refund. Once the item is in stock and preparing for shipment, cancellations may not be possible. Contact us as soon as possible if you need to cancel a pre-order.

Yes! All our figures are 100% officially licensed by the respective anime/manga publishers. We work directly with manufacturers like Banpresto, Good Smile Company, and MegaHouse to bring you authentic collectibles. Each product page clearly indicates the manufacturer and license information.

Our premium figures are primarily made from high-quality PVC plastic, with some resin and ABS components for durability. Paint applications are hand-finished for exceptional detail. Base materials vary by figure but typically include ABS plastic or resin with special effect finishes.

To maintain your collectibles:

• Display away from direct sunlight to prevent fading
• Dust regularly with a soft brush or microfiber cloth
• Avoid extreme temperatures and humidity
• For deep cleaning, use a slightly damp cloth (no chemicals)
• Handle delicate parts carefully, especially small accessories

Limited edition figures are produced in smaller quantities (often numbered), feature exclusive paint variants or accessories, and may include certificates of authenticity. They typically appreciate in value over time. Standard editions are more widely available but still high-quality official releases.