Last Updated: March 1, 2025
Effective for: https://drgnbstracg.com
1. Eligibility & General Rules
Scope of application: This policy only applies to products purchased directly from the official website https://drgnbstracg.com.
Non-returnable situations:
2. Refund Windows & Conditions
A. In-Stock Items
Cancellation/Return Stage Refund Ratio Description
≤24 hours Full refund Cancellation without reason during the cooling-off period, refund to the original payment method or transfer to store points (optional).
>24 hours and not shipped 60% refund Need to apply by email before shipping, the remaining 40% is used to cover storage and handling fees.
Shipped/in transit No cancellation or refund Can refer to the after-sales service policy to apply for compensation for quality problems.
B. Pre-orders
Deposit rules:
Final payment refund: After paying the final payment, cancel the order, only 30% of the final payment can be refunded (need to apply before the product is released).
3. Return Process (Defective/Damaged Items)
Step 1 – Submit an application
Send an email to drgnbstracg@gmail.com within 7 days after receiving the goods, the title format: Return Request #Order number.
Need to provide:
Step 2 – Review and solution
Reply to the review results within 48 hours and provide the following solutions:
Step 3 – Return delivery (if necessary)
After receiving the return authorization, please use the original packaging and attach the return label (provided by customer service email).
Be sure to purchase logistics insurance. If it is damaged during return, we are not responsible.
4. After-Sales Support
After-sales service scope:
Long-term support:
You can apply for after-sales service within 90 days after receipt (the original packaging must be retained).
For overdue issues, you can contact customer service to negotiate paid repairs (the cost is determined based on the assessment).
5. Refund Methods & Timeline
Refund methods:
6. Prohibited Actions
The following actions are prohibited. Violators will be blacklisted and held legally responsible:
7. Contact & Dispute Resolution
After-sales consultation:
Dispute resolution: If you are dissatisfied with the solution, you can apply for an upgrade to the after-sales supervisor, and the final decision will be issued within 5 working days.
Note:
This policy is part of the “Drgnbstr Acg Terms and Conditions”. Purchase is deemed to have agreed to all terms.
Policy update notification: Major changes will be notified to users through official website announcements and registered email addresses.
Design highlights
Clear responsibilities: Distinguish between transportation damage and customer responsibility to reduce disputes.
Risk control: Fraud is strictly prohibited to protect brand rights.
User experience: Clear flow chart return steps to reduce the operating threshold.